Credit reporting Policy
What Kinds of Personal Information do we collect?
1. We may collect the following credit information:
a. Identification information including:
i. full name,
ii. previous name or alias
iv. previous address
v. date of birth
vi. driver license number
vii. and other identifying document numbers
b. Consumer credit liability information including
i. Credit provider name
ii. Type of credit
iii. Term of credit contract
c. Repayment history
d. Default information – where applicable
e. Serious credit infringements – where applicable
f. New arrangement information
2. We do not collect any of the following:
a. Racial or ethnic origin
b. Political opinions or associations
c. Religious beliefs
d. Sexual orientation or practices
e. Criminal Records
How do we collect your information?
3. We collect information about you fairly and lawfully in the course of running a credit reporting business from:
a. Credit Providers
b. Mortgage or Trade Insurers
c. Mercantile Agencies
4. Before providing your information, these businesses seek and obtain consent from you before providing or updating a credit agreement.
How do we hold your information?
5. Once collected Lend Guard holds the information in accordance with the Privacy Act.
6. To protect the information from misuse, interference and loss, we deploy a variety of tools, techniques and practices including:
a. A layered physical security technical approach to ensure that only authorised parties have access to the information.
b. Monitoring on devices to log and ensure no unauthorised access is permitted.
c. Access being restricted to essential staff only, and that training for those members of staff are provided.
d. A compliance management plan has been implemented to ensure that practices are regularly reviewed to ensure that compliance obligations are up-to-date.
How do we use and disclose your information?
7. We disclose information stored in accordance with the Privacy Act to support customers to:
a. meet compliance obligations
b. assess risk when proving credit
c. protect consumers against fraud
8. Customers that view your credit report have declared that they are doing so:
a. Only after having received consent from you
b. And for the purpose of providing you with credit
9. At no point will any information provided to Lend Guard be used for direct marketing
10. Consumers who choose to engage with Lend Guard will be notified whenever a change is made to their credit file. This will allow consumers to actively engage with their credit file, and manage any issues if and when they arise.
11. In the event that the consumer believes that they are a victim of, or likely to be a victim of, Fraud or Identity Theft, the Privacy Act allows the consumer to place a Ban on their file.
12. To place a Ban on your file, Lend Guard has provided a page for you to provide information that will allow us to effectively identify you.
13. Having received the request, Lend Guard will not provide any credit reporting information to our customers for 21 days.
14. Lend Guard will notify you via email before the 21 day period expires.
15. During the 21 day period you may:
a. Authorise a specific credit provider to access your credit file
b. Apply to extend your Ban period for another 21 days.
c. Apply to remove a current Ban immediately.
How to access your information?
16. You may at any time access information that we have about you by:
a. Identifying yourself via our website here
b. Registering an account that will allow you to be identified in the future
c. Logging in at any time to access your credit file.
How to correct your information?
17. If you believe that inaccurate or incorrect information has been provided to us, we encourage you first to engage with your credit provider to provide them with an opportunity to correct the information on their system and ours.
18. If this does not yield an adequate outcome, we have provided an online form that allows you to submit a complaint. Upon receipt of a complaint Lend Guard will:
a. Review and investigate the content of the complaint, including engaging with the credit provider, another credit reporting body or other third party depending upon the complaint.
b. May seek additional information to support your complaint.
c. Will seek to resolve the complaint within 30 days, but in failing to do so will seek your agreement to allow more time.
d. Will advise you of the outcome of the investigation, and where warranted we will take all reasonable steps to correct the information.
e. In the event that we do not update your information we will provide detailed feedback as to the reasons why.
19. In the event that the Credit Provider and Lend Guard have failed to meet your satisfaction you may contact the
a. Australian Financial Complaints Authority (AFCA) here:
t: 1800 931 678
m: GPO Box 3, Melbourne Vic 3000
b. Office of the Australian Information Commissioner (OAIC) here:
t: 1300 363 992
m: GPO Box 5218, Sydney NSW 2001